At [Out line arts], we strive to ensure your satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which we accept returns and provide refunds for our products.
1. Eligibility for Returns
- Returns are accepted within 3-5 days from the date of delivery.
- The item must be in its original condition, unused, and in its original packaging.
- Custom or commissioned artworks are not eligible for return due to their personalized nature.
2. Non-Returnable Items
- Personalized or custom-made art pieces.
- Items that have been altered or damaged by the customer.
- Digital downloads or non-tangible goods.
3. Return Process
- Initiate a Return: Contact us at [outlinearts358@gmail.com] with your order number and reason for return.
- Approval: We will review your request and, if approved, provide return instructions.
- Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure we receive your item.
- Condition Check: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.
4. Refunds
- Approval and Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to your original payment method within [number of days, e.g., 7-14] business days.
- Partial Refunds: In certain situations (e.g., items returned in less-than-perfect condition), partial refunds may be granted.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3-7 days of delivery. Include photos of the damage and your order details. We will review the claim and provide a resolution, which may include a replacement, exchange, or refund.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [outlinearts358@gmail.com] for further instructions.
7. Late or Missing Refunds
If you haven’t received a refund after [10] from approval:
- Check with your bank or credit card company; processing times may vary.
- If you still have not received it, contact us at [outlinearts358@gmail.com].
8. Contact Information
For questions related to returns and refunds, please contact us at:
Email: [outlinearts358@gmail.com]
Address: [Vijayawada, Andhra Pradesh]