Thank you for visiting [Out line arts]. This Shipping Policy explains how we handle the shipping and delivery of your orders.
1. Processing Time
- Orders are processed within 5-7 business days after payment confirmation.
- Custom or commissioned artworks may take longer to process, depending on the nature of the project. Estimated processing times for custom orders will be provided during the order process.
2. Shipping Rates and Delivery Estimates
- Domestic Shipping: We offer shipping within India. Shipping rates and delivery times will be displayed at checkout.
- International Shipping: We ship internationally to most countries. International shipping rates and delivery times will be shown at checkout. Please note that delivery times may vary due to customs processing in your country.
3. Shipping Carriers
We use reputable carriers such as [e.g., USPS, UPS, FedEx, DHL] to ensure your order reaches you safely and on time.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.
5. Customs, Duties, and Taxes
- For international orders, customs duties, taxes, and other fees may be applied by your local customs authority. These charges are the responsibility of the buyer and are not included in the product or shipping cost.
- We recommend contacting your local customs office for more information regarding any potential fees before placing your order.
6. Shipping Restrictions
- We do not ship to P.O. boxes or military addresses (APO/FPO) at this time.
- Certain products may be subject to shipping restrictions in specific countries or regions.
7. Delays and Issues
While we strive to meet all estimated delivery times, unforeseen events such as weather, customs delays, or carrier issues may impact your delivery. We are not responsible for delays outside of our control. Please reach out to outlinearts358@gmail.com if you experience significant delays, and we will assist as best we can.
8. Damaged or Lost Packages
- Damaged Shipments: If your package arrives damaged, please contact us within 5-7 days of receiving your order. Include photos of the damaged package and items, along with your order details, so we can file a claim and arrange a replacement or refund.
- Lost Packages: If your tracking number indicates your package was delivered but you did not receive it, please check with neighbors and your local carrier office. If it is still missing, contact us at outlinearts358@gmail.com for assistance.
9. Contact Us
For questions related to our shipping policy, please contact us at:
Email: [outlinearts358@gmail.com]
Address: [Vijayawada, Andhra Pradesh]